Success Stories

Success Stories

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• Intac

  Industry: Financial Services
  Objective: Improve customer service and facilitate telecommuting staff efforts
  

  Application: Client Files

  Growth at a leading actuarial service provider had caused an explosion of paperwork, and files were often taken off-site by the 20% of staff who telecommuted. Digiscribe created a web-based document management repository that is integrated with the company’s Customer Resource Management system. Thousands of legacy client files were scanned and uploaded, and new client files are scanned in-house with bar-code sheets generated from the CRM system for auto indexing. Telecommuters now access client files from anywhere at any time. Customers can receive requested documentation in seconds, and satisfaction is at an all-time high. Click here to read full sucess story

• Ace Endico

  Industry: Food Distribution
  Objective: Improve delivery validation and billing resolution for better cash flow
  

  Application: Accounts Receivable/Proof of Delivery

  Misplaced and/or misfiled proof-of-delivery slips were slowing billing resolution, payment, and cash flow at a leading food distributor in the New York tri-state area. Now, proof of delivery documents are scanned and uploaded to the ImageSilo web-repository for immediate retrieval and distribution from the computer. Customer billing issues are resolved in minutes, not days, collections have improved and personnel costs were reduced. Click here to read full success story

• All Island Gastro

  Industry: Healthcare
  Objective: Digitize paper-based patient files and integrate them with existing EMR System.
  

  Application: Current Patient Charts, Archived Patient Files, Hospital Files

  A crisis emerged as a multi-physician practice prepared to bring a new physician and his staff on board. No space existed to house the new group, with the exception of an examining room that was filled with archived patient charts and an already cramped administrative work area. There was no room to incorporate additional files belonging to the physician. The practice was either going to have to move to larger space or eliminate the paper files to allow for growth. The Practice Administrator realized a robust document management solution would allow them to stay in their location and improve the efficiency of the office. Click here to read full success story

• JK Dental Laboratory

  Industry: Healthcare
  Objective: Gain fast, easy access to all case-related documents
  

  Application: Case Management and Work Tickets

  Lab technicians at a full-service prosthetic and cosmetic dental facility in the New York metro area needed quick easy access to hundreds of individual work tickets throughout each stage of development and production. Digiscribe set up in-house scanning and electronic storage for all case management files and associated work tickets. A document management system allows for immediate retrieval of all critical technical and shade information in seconds directly from within Labtrac, the lab’s line of business software. Click here to read full success story

• Denihan Hospitality Group

  Industry: Hospitality
  Objective: Allow multi-departmental access to critical billing-related information and increase staff productivity
  

  Application: Accounts Payable

  AP staff at a prestigious hospitality group was constantly distracted from their core functions by requests from other departments for billing-related documents. Digiscribe now scans and uploads all invoices, checks and AP files to a web-repository on a weekly basis. This service is integrated with the company’s ERP platform for real time access to information. AP staff productivity has improved and access to financial information throughout the company is now immediate and direct. Click here to read full success story

• The United Illuminating Company

  Industry: Public Utility
  Objective: Streamline document handling and eliminate staff overtime costs
  

  Application: Accounts Payable

  A large Northeast public utility had a cumbersome microfilm-based AP system that required hours of document preparation and hampered access to business-critical information. Now AP files are scanned and managed electronically for immediate access by the AP staff and financial managers. Payroll costs have decreased by $20,000 and a ROI was realized in less than one year. Compliance with Sarbanes-Oxley and other regulatory requirements are ensured with the new system’s advanced audit capabilities.  Click here to read full success story

• Madison Pension

  Industry: Third Party Administrators
  Objective: Provide easy shared access to all active files.
  

  Application: Client Files

  A leading employee benefits consulting and administrative services firm was drowning in paper; its employees were unable to efficiently coordinate efforts and respond to clients’ queries on a timely basis. Now all plan documents, valuation files, 5500 forms and other client-related documents are reviewed, edited, emailed or printed directly from the consultants’ computer from a web-base document management system. Dozens of file cabinets have been eliminated in preparation for a move to smaller premises.  Click here to read full success story