Internal Developer

New York Office

Job Responsibilities

  • Ensures the confidentiality of all client materials
  • Development of internal/external software utilities and maintenance of such utilities
  • Write custom code for exports in our scanning software (C#)
  • Confirms technical support that is billable is tracked in the billing system
  • Determines client satisfaction with technical support session
  • Work closely with production and sales management teams to meet business goals
  • Must be reasonably flexible in working hours to meet crucial deadlines
  • Provide technical support for all software/hardware products Digiscribe provides to clients
  • Provide client support and technical issue resolution via email, phone, and other electronic medium, including GTM/remote sessions
  • Obtain general understanding of OS and application operations related to company offered services
  • Maintain record of daily data communication transactions, problems, installation activities, and remedial action taken in CRM (Act!)
  • Answer users’ inquiries regarding computer software and hardware operation to resolve problems
  • Maintain software maintenance contracts and notify billing when due
  • Update and maintain internal knowledge base with new information after completing technical session

Required Skills

  • Experience with C# & .NET Framework
  • ASP.NET MVC / Web API – Familiarity with Razor syntax
  • Deep knowledge of SQL (T-SQL a plus)
  • Understand concepts of using an ORM
  • JavaScript experience with jQuery and Bootstrap
  • Independent worker & self-starter
  • Ability to handle working on multiple projects simultaneously and re-prioritizing tasks as necessary
  • Good communication with both external clients and non-technical internal staff
  • PowerShell knowledge a plus
  • Server-side JavaScript a plus (MEAN stack), but not a requirement

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Disclaimer: This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

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