PaperVision and everything Digiscribe New England has done for us all makes us work better. Everything flows better. It’s definitely improved our quality of work life. I thought Tom Zeliff and Susan Matthews were excellent to work with. They made our transition easy, and were accessible to help us with all the behind-the-scenes IT stuff.
Digiscribe excels in open communications and a genuine willingness to help solve problems.
In food distribution, deliveries are often made to the kitchen, so invoices and delivery receipts often get lost or never make it to the front office for processing. Digiscribe gives us more efficiency and speed in finding the information we need–it’s right at our fingertips. If there’s a problem or dispute, I can easily find and email the invoice directly to the customer. There’s no more misfiling, we use less filing cabinets and we were able to get rid of two part-time filing employees.
Your helpdesk helped me out better than any software company I’ve ever dealt with.
I thought we would need another full-time employee to handle the increase in administrative tasks, but we don’t. Now we can do the same amount of work with just one part-time employee. PaperVision Enterprise has made our ridiculous records situation far more manageable and much more efficient.
Offering online access to manifests allows us to offer the same services as much larger companies and still be able to charge 30% less. It really helps us get in with hospitals and other large facilities—they love that we can streamline and automate the way they access their manifests and provide that access 24/7. We could have never done this 15 years ago when there were no affordable cloud-based document management solutions.
I would definitely recommend Digiscribe New England. I really appreciate the accessibility to Tom Zeliff [Digiscribe New England co-owner & VP Sales] and his team. I can’t think of a time where I didn’t get a response in a day, if not immediately. It’s great to work with them.
Implementing a document management system for our accounts payable department wasn’t as much about payback as it was about efficiency, access to information and making people productive.
Your technical support services team has our back. We are very comfortable using the software after the thorough training you provided and we know if we need anything, Digiscribe is there for us.
We have made great progress in eliminating paper and increasing access to information. This is how one does business today, given available technology and the desire for efficiency and flexibility.
The images were scanned and indexed with great organization and excellent quality. Your client support team has been so supportive with their phone calls and emails to clarify the titles of our documents. The indexing fields and search criteria chosen really fit our office needs.
Scanning is a big issue in the office. The billers cannot get to the needed paperwork to complete their claims until it is scanned. They work on a time frame to get the claims in to be paid by the insurance. Once again, thank you so much for being on top of this and always being so understanding on the fact that it is urgent for us! I truly appreciate each of you!
Our sales were growing but so was the amount of paperwork in our office. Thanks to Digiscribe, we don’t have to waste time hunting for the files we need. We save a lot of time and our clients love us for it.
Accuracy at our level of quality is essential. Our records are doctor and patient specific…if a patient has a crown done now and then another one made 6 months or a year from now, we reference that information. You can imagine the increased efficiency of a couple of keystrokes versus searching through boxes!
We were pretty much drowning in paper and people were not able to find documents effectively. After searching for a document it would finally be found under something on someone’s desk because they were working on an amendment. A lot of wasted time to answer a 5 second question.
Accessing old paper charts is quick and easy with PaperVision. The information is right at my fingertips from within the NextGen electronic health record and the integration is seamless to me. I can now access old paper charts from offsite. This has proven invaluable when I am on-call after hours or on the weekend.
ImageSilo is now an entrenched part of our business process. Our employees are more efficient, which in turn has improved our customer service. We recognized ROI in less than one year with our ImageSilo implementation.
When we get a call from the client, it’s not just the pleasure of solving their issue then and there (they expect it to take a few days), but we don’t have to hang up the phone and have a whole series of tasks we have to do, saving each employee 15-20 minutes per request at least a few times a day, across our client-facing employees.
Having a paperless system reduces stress, frustration and cost in any environment, but particularly where you need to have employees work both efficiently and effectively, in a timely fashion.