February 22, 2013 by Mitch Taube Categories: Software & Products

Last week, I talked about the importance of technical support when choosing document management software. If you are thinking about selecting cloud-based document management software, there is another essential factor to consider: uptime, otherwise known as availability.

In an ideal world, cloud services would be able to achieve the five nines, or 99.999% of uptime, the industry standard for perfection. A number of services aim to achieve at least 3 nines of uptime, but it is a feat that it sometimes easier said than done with long, unexpected outages that randomly occur. Such outages plagued big names like Google, Twitter, and Amazon last year.

Digitech Systems’ ImageSilo cloud document management software is a rare example of a cloud service that not only met the industry standard of perfection, but exceeded it a total of 9 out of the last 14 years. As the above statistics show, ImageSilo has an impressive uptime record. In 2012, ImageSilo had an uptime of 99.9964% with just 19 minutes of unplanned outage time. 2012 isn’t ImageSilo’s only stellar year. From 2009-2012, ImageSilo has a solid uptime performance record, with a combined uptime percentage of 99.9980%.

Cloud document management software is only as good as its track record of reliability and availability. Make sure you choose a document management company that guarantees and delivers at least 3 nines, preferably more as their SLA (Service Level Agreement).

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