June 1, 2012 by Mitch Taube Categories: Office Automation

This is where the rubber meets the road. Document scanning with data capture harness mission-critical information and create the foundation of an efficient document management system. But it’s workflow automation that generates the biggest return on investment by automating business processes.

While scanned documents need to reside in a repository where they can be easily searched and retrieved (document management), they typically need some level of processing and approval according to business rules before arriving to their final resting place. Workflow software automates this process and gives management visibility into the process to measure efficiency, identify bottlenecks and resolve problems.

Want to take it up a notch? Utilize the advanced capability of document capture software to automatically extract data, pass it along to your ERP/line-of-business system and generate an alert to the next person in the processing chain.

The most common document imaging-fueled workflow processes include:

  • Accounts payable
  • HR on-boarding
  • Claims processing
  • Benefits enrollment
  • Mortgage processing
  • New account on-boarding
  • Contract management
  • Case management
  • Purchasing
  • Accounts receivable
  • Audits (finding documents)

By utilizing workflow for the applications above, it is common to process documents faster with less mistakes and less labor. For example, Digiscribe saved a nationwide hotel chain over $200,000 per year by outsourcing their mailroom with document scanning, indexing and automated workflow, which reduced their headcount by 5. ROI was achieved in less than one year. As in this case, workflow provides the “Real ROI” in any document management system.