When choosing document management software, it is important to select a certified reseller that provides exceptional technical support to ensure the software is properly installed, your staff is well trained and your documents are available when you need them.
A reliable document management company should provide a highly trained industry certified Technical Support Services team to immediately address any tech support issues that might arise. In those instances where a technical issue cannot be resolved by the document management software reseller, make sure the software developer offers accessible and reliable tech support.
What is best in class when it comes to tech support? Digitech Systems’ performance metrics for 2012 is a great example. You may want to use these figures as a benchmark when deciding on a document management software company: