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With Digiscribe, our commitment to you doesn’t end when the sale is completed.
We apply our expertise to ensure every document management system is installed correctly, working properly and integrates seamlessly with your line-of business applications and operating platform.
We train your end-users on how to use the system to ensure 100% user compliance and instruct your administrators on ways to manage and oversee usage of the system. Training can be conducted either on-site or at our facility in Elmsford, NY.
And should questions arise, we provide toll-free technical support and 24x7 access to supporting documentation online via our website.
Installation:
Whether you choose a Web-based repository or an in-house solution housed on your internal infrastructure, we will work with you to determine the best way to install and configure your document management system—quickly, seamlessly and with no disruption to your ongoing business processes.
In an initial design meeting, we will discuss and get your approval on specific installation requirements and procedural details including: |
- Web-server, application server and sequel server operating systems
- Security settings for groups, users and projects
- Document security levels
- Security access
- Backup requirements
We will test-run all installed software and hardware to ensure it is running properly for accurate, trouble-free and rapid deployment. |
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Integration
In order to maximize the effectiveness of your document management system, it must be able to integrate seamlessly with your business platforms and operating environment.
Digiscribe can integrate our document management solutions with any Windows®-based application or operating system without the need for custom-programming or incurring the expense associated with it.
Integration lets you easily add content to existing files and increase the functionality of your Windows-based programs, including: |
- Intuit® QuickBooks
- JD Edwards® Enterprise One
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- Microsoft® Dynamics
- Microsoft® Great Plains
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- Oracle® PeopleSoft
- SAP® Business Suite
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Digiscribe has an expertise in third party system integrations and will provide technical support to ensure the flexibility and interoperability of your document management system within your current business applications. |
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System Training
We offer training for both your document management system administrators and end-users, with toll-free tech support and 24x7 access to back-up documentation online.
Training can be conducted on your premises or via Internet-based “webinar” sessions—which allow staff from multiple locations to receive training at the same time, without incurring traveling expenses. We can also conduct training at our Elmsford, NY facility—which is easily accessible from New York City, New Jersey and Connecticut. |
Administrator Training:
Administrator training differs from end-user training and deals with topics such as:
- System functionality
- Security and authorization levels
- Reporting
- Data group management
- Project management
- How to migrate jobs/workflow
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End-User Training Topics:
Working with your Administrator(s), we will develop a training agenda, determine who needs to be trained and how they will use the document management system.
Topics can include:
- Accessing the system/log-in
- Selecting projects
- Searching/queries
- Working with search results
(annotations, changing index values)
- Distributing documents
(via email, printing, export)
End-user training can be a live on-screen presentation by the instructor, by WebExTM or hands-on training, where each student has a computer. The training method selected is based on your needs and facilities. |
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Document Database Conversion
We can convert images and indexes from your existing document management system to most any other document management platform, including Digitech, FileBound and others. |
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