Challenges

Solution

Benefits

• Intac was running out of office space for their massive volume of client files and legal documents.
• 20% of staff were telecommuters who took files home with them.
• Information was difficult to locate when customers called with questions or document requests.
• Office space was cluttered and used inefficiently.

• Digiscribe implemented a hybrid document management solution, including outsourced scanning services, an in-house scanning system and a Web-based repository for document storage and retrieval.
• Digiscribe handled the pick up, scanning and indexing of over 500,000 pages of legacy files.
• Intac scans new client files in-house, using a KodakTM i260 scanner with PaperFlowTM capture software, purchased from Digiscribe.
• All scanned files are uploaded to ImageSilo®—a secure, off-site, Web-based repository.
• Files are retrieved and distributed instantly from any location with a Web browser, 24x7.
• Scanning and indexing services are outsourced to Digiscribe during periods of increased volume.
• ImageSilo was integrated with Intac’s CRM system.

• Immediate access to client files—whether at home or at the office—24x7.
• Greater employee efficiency.
• Faster, more responsive customer service. 
• No more lost or misplaced documents.
• Audit trails, security logs and utilization reports ensure data security and regulatory compliance.
• Eliminated 20 filing cabinets to reduce clutter and use office space more efficiently.
• Able to handle increases during peak volume periods without incurring the costs of hiring temporary staff or gearing up internal operations.
• Real-time access to client files from Intac’s CRM system with a single keystroke.