Business Process Outsourcing Blog

Explore the stories of three organizations who went paperless because they were tired of dealing with paper problems. Now, with their new paperless systems and processes, they’ve all seen radical improvements to their efficiency and are able to be much more responsive to customers and other stakeholders.

Some of a business’ most valuable assets are ideas. From research data in lab notebooks to proprietary designs and trade secrets, intellectual property (IP) comes in many forms, making it a challenge to know how to protect it. But how can you use technology to manage your intellectual property when it’s paper-based?

Credentialing specialists understand details. From verifying medical staff credentials to ensuring that a service provider, healthcare facility or insurance company complies with federal and state regulations regarding licensure and certification of medical professionals, credentialing specialists have no shortage of data to maintain.

When partnering with a document management company, who can you can trust with your business critical information? Choosing the wrong partner can lead to disaster, especially if they are inexperienced, untrained on the latest document management software and/or if they outsource implementation to third-parties without your knowledge.

A company can have many different types of assets. Many think of them in the physical sense, such as equipment, inventory and buildings. However, what about signed contracts, drawings, lab notebooks, and other intellectual property contained on paper? If these documents are lost or damaged, the business itself could be in jeopardy. What's the best way to track or even insure these documents in an asset management sense?

To maximize your return on investment when implementing document management software, it’s important to develop a sound business strategy with specific and measurable goals based on key metrics.

When someone sees a charge from your restaurant on their credit card bill, and decides to dispute it by contacting their credit card provider, that’s known as a chargeback claim. When a customer files a chargeback claim, the burden of proof falls to the restaurant owner, forcing you to produce the actual credit card receipt in question, signed by the customer.