March 1, 2013 by Susan Matthews Categories: Software & Products

Many services you depend on are in the cloud, including email, online storage, social networking and hosting services. While these services are reliable a majority of the time, no service is safe from experiencing unplanned downtime. 2012 was filled with news stories of big names succumbing to extended periods of unexpected downtime, including Google services that included Gmail and Drive, Twitter, Amazon Web Services, and GoDaddy.

Unlike the long periods of unplanned downtime the above service providers experienced in 2012, Digitech Systems’ ImageSilo cloud document management software only had 19 minutes of downtime last year. More impressively, for the last 14 years ImageSilo has had a mere 4.45 hours of downtime. ImageSilo’s combined uptime percentage from 2009 to 2012 is 99.9980%, just one nine shy of industry standard for perfection, 99.999%.

Reliability and strong uptime performance are crucial factors to consider when selecting what services to choose, especially when you are selecting cloud document management software for your organization’s critical business documents. Be sure to ensure the document management company and cloud document management software you choose has a strong record of availability as specified in their SLA (Service Level Agreement).

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