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Business Process Outsourcing Blog


Thoughts on outsourcing your mailroom, automating business processes, document scanning, document management.

How COVID-19 Is Forcing Digital Transformation Within Companies

COVID-19 has challenged companies, forcing them to realize how critical digital transformation is for their survival. Digital transformation is the use of digital technologies to create new–or modify existing–business processes, culture, and customer experiences to meet changing business or market requirements.

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Incorporate BPO into Your Business Continuity Plan

Companies face new challenges as they continue to do business in what will be the “new normal” and are turning to business process outsourcing, enabling a more adaptive and cost-effective business model in a heightened financially risky environment.

Read more

Cloud Document Management: During and After COVID-19

The coronavirus is transforming businesses operations and what companies need to function now and in the future. No one knows what the “new normal” will be, but companies are seeing the need to upgrade their tech infrastructure, subscribe to videoconferencing, upgrade cloud storage, and implement cloud document management software.

Read more

Outsourced Mailrooms Help Ensure Business Continuity During the Coronavirus Pandemic

Businesses that rely heavily on physical mailrooms to receive and distribute critical documents such as invoices, insurance applications, and medical correspondence are unable to operate while complying with work from home regulations in effect in many states.

Read more

The Evolution and Future of BPO

Since the 1980s, business processing outsourcing (BPO) has dramatically expanded, as companies see the benefit in reducing costs, improving efficiency and customer service, and enabling high growth while working with limited resources. BPO, now a $26 billion industry, has expanded to include AP automation, mailroom outsourcing, document scanning, HR recruiting, IT services, and more.

Read more

How a Digital Transformation Could Improve Your Customer Service

According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways.

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How to Choose a BPO Service that Fits Your Business Needs

Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for your business.

Read more
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How COVID-19 Is Forcing Digital Transformation Within Companies

COVID-19 has challenged companies, forcing them to realize how critical digital transformation is for their survival. Digital transformation is the use of digital technologies to create new–or modify existing–business processes, culture, and customer experiences to meet changing business or market requirements.

Read more

Companies face new challenges as they continue to do business in what will be the “new normal” and are turning to business process outsourcing, enabling a more adaptive and cost-effective business model in a heightened financially risky environment.

The coronavirus is transforming businesses operations and what companies need to function now and in the future. No one knows what the “new normal” will be, but companies are seeing the need to upgrade their tech infrastructure, subscribe to videoconferencing, upgrade cloud storage, and implement cloud document management software.

Businesses that rely heavily on physical mailrooms to receive and distribute critical documents such as invoices, insurance applications, and medical correspondence are unable to operate while complying with work from home regulations in effect in many states.

Since the 1980s, business processing outsourcing (BPO) has dramatically expanded, as companies see the benefit in reducing costs, improving efficiency and customer service, and enabling high growth while working with limited resources. BPO, now a $26 billion industry, has expanded to include AP automation, mailroom outsourcing, document scanning, HR recruiting, IT services, and more.

According to a PWC survey, companies who offer great customer service can charge a 16% higher price for their products and services. As you look for ways to improve your customer experience, a digital transformation can eliminate customer pain points in surprising ways.

Many business executives have heard of BPO (business process outsourcing) but think of it as merely call centers or other customer facing roles that are outsourced abroad. But today, many BPO services focus on the backend of your operations and can actually improve your relationship both with your customers and vendors, achieving significantly more for your business.