In an era of recession and weak job growth, hospitality is one of the fastest growing industries and is expected to sustain its exponential growth through 2015. How can restaurant, bar and hotel owners, managers and human resources professionals effectively manage HR processes so that their operation is not bogged down in paper and constantly short-staffed? Think: e-forms, document management and workflow—all of which won’t break the bank, thanks to the cloud.
Explosive Growth: Are You Ready?
The U.S. Department of Labor in their Career Guide to Industries reports that, between 2004 and 2014, the hospitality industry is expected to add 17% in wage and salary employment. Furthermore, the New York City Department of Tourism expects that 30,000 tourism jobs will be added by 2015, in part thanks to 235 new hotel properties and 7,900 new rooms being added by 2014. If you haven’t streamlined your hiring, employee management and performance review processes yet, now is the time and technology can help get you ready:
- Electronic Forms: streamlining the new employee on-boarding begins with capturing information electronically (including signatures) from applications, I-9s and benefits enrollment forms via iPads, PCs or tablets; if you’re using an HRM system, data from these e-forms can be automatically uploaded, which expedites processing and minimizes data entry and related errors
- Document Management: ensuring that all HR documents are securely and quickly accessible to management and tracked within your organization is achieved with document management software; by using the cloud, you can access documents by browser and keep costs limited to a modest monthly fee versus making a significant capital expenditure up-front
- Workflow Automation: it’s one thing to capture and manage documents electronically, but the real cost savings and efficiency gains are made when management is automatically prompted to approve new hires, review performance and manage other HR processes like benefits enrollment—with visibility across the whole process to identify bottlenecks and problems
Additionally, if you have a large document backfile—thousands of paper employee files stored in filing cabinets or offsite, which need to be retained from 1-30 years—we suggest you have these documents scanned by a professional document scanning company so that they can be uploaded and available in your document management system.
A Modest Proposal
In order to capitalize on market growth, to effectively manage an increasing workforce and to do so in a way that focuses cash flow and investment on hiring instead of over-spending on technology, we recommend exploring the use of electronic forms, cloud document management and workflow automation software.