Business Process Outsourcing Blog

It’s tempting to put off technological investments for the back of the house, especially with all of the day-to-day expenses of managing a restaurant. Most owners would rather invest in anything that improves revenue capacity. What owners may not realize is that document scanning and document management software does just that: it enables staff to create more value for the business.

When someone sees a charge from your restaurant on their credit card bill, and decides to dispute it by contacting their credit card provider, that’s known as a chargeback claim. When a customer files a chargeback claim, the burden of proof falls to the restaurant owner, forcing you to produce the actual credit card receipt in question, signed by the customer.

One readily apparent area of improvement for multi-location hospitality companies is accounts payable. With multiple invoices flooding in from many locations, sorting, organizing, and acting on them in a timely manner can become an insurmountable challenge.

In the extremely competitive hospitality industry, operational efficiency is something that is always top of mind at all management levels. But for restaurants and hotels in New York state, looming minimum wage increases are now making it a more important factor in an organizations’ success than ever before.

According to the National Restaurant Association, U.S. restaurant employees now account for 10% of the U.S. workforce, at 13.1 million strong. But with all this unprecedented employment growth, how are restaurants supposed to manage the overwhelming amount of paperwork involved with each step of the employment process – not to mention all the stress that comes with it?

How can restaurant, bar and hotel owners, managers and human resources professionals effectively manage HR processes so that their operation is not bogged down in paper and constantly short-staffed? Think: e-forms, document management and workflow—all of which won’t break the bank, thanks to the cloud.