Technical support is not necessarily something you think of when selecting document management software and choosing a reseller who will implement and support that software. However, it’s key to select a certified document management software reseller that has a highly trained technical support team and is backed by an even deeper level of technical support from the developer.
What is best-in-class when it comes to tech support? Digitech Systems’ performance metrics for 2012 are a great example, as shown above. You may want to use these figures as a benchmark when deciding on a document management software company.
For full disclosure, Digsicribe New England is a certified and highly trained reseller of Digitech Systems’ document management software suite which includes ImageSilo and PaperVision Enterprise.