August 3, 2012 by Susan Matthews Categories: Document Scanning

We all have horror stories about the decision made solely based on price. The cheap plumber that had to come back five times because they didn’t fix your sink properly the first time. The website that went down because the network analyst cut corners on server capacity. The lesser expensive phone system that constantly drops calls. Consider these experiences when you evaluate a partner for handling your most valuable asset: your company’s documents and data.

Of course, price is important. However, there are many intangibles to consider when evaluating which document management company to partner with for scanning your documents. Consider the following:

Responsiveness & Customer Support

Your documents need to be managed in a way that meets your unique business needs and processes. More important than price alone is a responsive document scanning partner that provides immediate and excellent customer service in addition to quality document scanning services. Digiscribe New England implements document management solutions that work on your terms. Whether it’s scanning on-site at your location, scanning your backfile and implementing a DIY solution going forward, or responding to a maintenance issue, we respond to your needs immediately and put our full resources to provide excellence in service—every time.

Technical Expertise

When choosing a document scanning and conversion partner, we recommend that you ask the hard questions about their technical expertise, including:

  • How long they have been deploying and supporting the document management software?
  • How many staff members are trained and certified on the software?
  • What are their support team investments and processes for accountability?
  • What experience do they have integrating solutions with both current and legacy line-of-business applications?

Digiscribe New England is a certified reseller of world-class document management software, including a Circle of Excellence partner of Digitech Systems, covering PaperVision Enterprise and ImageSilo cloud document management software. Once scanned, we also have deep expertise in integrating the resulting document images directly into your line-of-business application or ERP-enterprise resource planning system. This ensures that your staff has access to all document information within the applications they use, maximizing efficiency and getting a stronger return on investment for your document management application.

Service Breadth

Just as you don’t like to shop for milk in one store and eggs in another, having a one-stop shop for all of your document imaging and management needs simplifies your life and reduces overall cost further. Digiscribe New England scans everything from wide format drawings to lab notebooks to invoices to HR documents. We also provide document management solutions in both software and the cloud, and are experts in workflow automation software.


Since your documents are the lifeblood of your business, meeting current security industry standards should be a part of the evaluation. Your partner should be able to demonstrate thorough employee screening, including background checks. Access to documents and controlled areas should be done through auditable card swipes and site monitoring performed by cameras. Our highly secure, state-of-the-art document scanning facility has been designed for SSAE-16 compliance, so that you have one less thing to worry about when you go to sleep at night.

When considering a document management partner, you’ll want to compare price but also take into account the level and immediacy of the support and service you receive, technical expertise and breadth of services. Contact us to learn more.

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