“In food distribution, deliveries are often made to the kitchen, so invoices and delivery receipts often get lost or never make it to the front office for processing. Digiscribe gives us more efficiency and speed in finding the information we need–it’s right at our fingertips. If there’s a problem or dispute, I can easily find and email the invoice directly to the customer. There’s no more misfiling, we use less filing cabinets and we were able to get rid of two part-time filing employees.”
Michael Endico / Vice President Ace Endico
What problems did Ace Endico face?
Improve accounts receivable department productivity
Resolve customer billing issues quickly to improve cashflow
Improve customer service
Eliminate document storage costs and part-time clerical staff
Eliminate lost or misfiled documents
What solutions helped them?
Outsource scanning and indexing of proof-of-delivery documents
Cloud document management software for secure storage, access, and sharing
What impact did the solutions have?
Billing discrepancies and customer queries resolved in one phone call instead of taking weeks
Enhanced customer service
Eliminated warehouse storage costs as archived files were digitized
Reduced payroll expenses as part-time filing clerks no longer needed
Gained greater control of document security with access-level privileges, extensive audit trails, security logs, and utilization reports