“I would definitely recommend Digiscribe New England. I really appreciate the accessibility of the team. I can’t think of a time where I didn’t get a response in a day, if not immediately. It’s great to work with them.”
Brian Kissane / Regional Operations Manager CLEAResult
What problems did CLEAResult face?
Improve efficiency of processing thousands of home energy assessment documents on a daily basis
Improve turnaround time of work orders
Improve customer service for rapidly increasing customer base
What solutions helped them?
Outsource mailroom operations
Outsource scanning and indexing of home energy assessment files
Upload searchable PDF files and kickoff an automated review workflow in CLEAResult’s proprietary software
What impact did the solutions have?
Process files and deliver proposals 30% faster
Field staff now has remote access to documents
Enhanced customer service with quicker response to queries
Reallocated office space with elimination of 12 file cabinets
Eliminated warehouse storage costs
Back-office staff more valuable due to less clerical duties
