Industry / Energy/Utilities
“I would definitely recommend Digiscribe New England. I really appreciate the accessibility of the team. I can’t think of a time where I didn’t get a response in a day, if not immediately. It’s great to work with them.”
Brian Kissane / Regional Operations Manager
What problems did CLEAResult face?
- Improve efficiency of processing thousands of home energy assessment documents on a daily basis
- Improve turnaround time of work orders
- Improve customer service for rapidly increasing customer base
What solutions helped them?
- Outsource mailroom operations
- Outsource scanning and indexing of home energy assessment files
- Upload searchable PDF files and kickoff an automated review workflow in CLEAResult’s proprietary software
What impact did the solutions have?
- Process files and deliver proposals 30% faster
- Field staff now has remote access to documents
- Enhanced customer service with quicker response to queries
- Reallocated office space with elimination of 12 file cabinets
- Eliminated warehouse storage costs
- Back-office staff more valuable due to less clerical duties
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