“We were pretty much drowning in paper and people were not able to find documents effectively. After searching for a document it would finally be found under something on someone’s desk because they were working on an amendment. A lot of wasted time to answer a five second question.”
Heidi Goldstein-Sidley / Exec. VP/Managing Director Madison Pension
What problems did Madison Pension face?
Financial consultants need reliable, secure, and easy access to client files
Customer response time needs improvement
Documents not easily accessible or sharable
New office space not designed for file cabinets
What solutions helped them?
Outsource document scanning and indexing
Convert files to fully searchable text with OCR processing
Cloud document management software for secure storage, access, sharing, and tracking of financial documents
Kodak desktop scanners with document conversion software for ongoing scanning
What impact did the solutions have?
Secure, easy, and immediate access to client files 24/7 from any computer or mobile device
Multiple consultants have access to files simultaneously
Faster, more responsive customer service with the ability to access and email client files directly from the computer
New office space has a cleaner, more contemporary look
Audit trails, security logs, in-house and off-site backups of digitization files and utilization reports ensure data security and regulatory compliance
