“When we get a call from the client, it’s not just the pleasure of solving their issue then and there (they expect it to take a few days), but we don’t have to hang up the phone and have a whole series of tasks we have to do, saving each employee 15-20 minutes per request at least a few times a day, across our client-facing employees.”
Brian Tormey / COO, Executive VP TitleVest
What problems did TitleVest face?
Ensure continued level of superior customer service amidst explosive growth
Gain immediate access to ever growing population of closed title search documents
Minimize need for expanding office space
What solutions helped them?
Outsource scanning and indexing of closed title files to Digiscribe’s SOC 2 Type 2 scanning facility
Merge scanned documents with clients’ electronic records for immediate retrieval from the computer
Deliver PDFs of scanned documents for storage on TitleVest’s file server
Deliver segment of digitized documents to long term storage with corresponding inventory catalogue
Provide additional offsite backup
What impact did the solutions have?
$330,000 in annual savings due to reclaimed office space, recouped employee productivity, and reduced offsite storage
Strengthened competitive advantage due to highly responsive customer service
Immediate and easy access to client’s post-closing files from the computer