Industry / Healthcare/Medical
“Having a paperless system reduces stress, frustration and cost in any environment, but particularly where you need to have employees work both efficiently and effectively, in a timely fashion.”
Paulette Wunsch / VP, Grievances & Appeals
Visiting Nurse Service of New York CHOICE Health Plans
What problems did Visiting Nurse Service of New York CHOICE Health Plans face?
- Create a best-in-class grievance and appeals unit
- Improve process efficiencies and controls
- Reduce storage and supply costs
- Improve audit preparation
- Ensure responses are delivered in a timely fashion, meeting or exceeding regulation mandates
What solutions helped them?
- Outsource grievance and appeals mailroom operations
- Outsource document scanning and indexing of grievances
- Electronic timestamp all envelopes as a reliable proof of receipt
- Create a fully digitized, paperless review process, eliminating the need for handwritten notes
What impact did the solutions have?
- Over $6,000 in storage and materials savings annually
- Accelerated resolution of grievances and appeals
- Additional protection from audits and increased compliance assurance
- Eliminated frustration and anxiety brought about by misplaced documents and other paper-based challenges
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